user notices

In order to provide the HPCMP user community with accurate and timely access to information, all participating centers must adopt the following special practice for urgent and critical messages. These messages pertain to events and/or situations which affect most or all users at a particular center. Such messages include, but are not limited to:

• Scheduled and unscheduled system downtime
• Emergency maintenance
• Disasters
• Critical Security Bulletins
• Anything else that the centers deem urgent

In the event of unscheduled or emergency system downtime, the main focus should be on making the user community aware of the state of the system immediately after the system is determined to be down. A follow-up notification containing more specifics, such as cause and expected return to service date/time, can be sent when these specifics become available. In the event of any type of downtime, a final notification informing users of system availability should be sent out as soon as the system has been returned to production.

Delivery should occur through multiple channels to provide the widest possible coverage. All of the communication methods listed below should be attempted.

• Email
• Message of The Day (MOTD)
• Web Posting

Centers must also continue to follow established HPCMP and DoD security policies and procedures concerning information dissemination. In particular, security bulletins and messages posted to public websites.

For more details, click on additional information on user notices.